Eagle Prepaid have a number of experienced professionals in developing bespoke programmes tailored to suit almost any clients requirements.
The bespoke option is ideal for those who have a brand awareness already or have experience in customer acquisition. With this option the whole process is managed for you, from allocation of your BIN sponsor, FSA approval, Card Design and approval, Website integration, loading functionality, card production and fulfilment, customer servicing and reporting elements.
Package Options
Here at Eagle Prepaid we will offer you a complete suite of options for you to choose from. Which options your choose will depend on your existing level of experience in the card industry and or your appetite to take on additionally roles in the back office process. Most clients choose to use Eagle Prepaid for all card related processes in the first instance and then take on parts as their experience grows.
Websites
Eagle Prepaid can offer different levels of website integration, from a hosted I-Frame solution to a bespoke build using a sub domain on your site. Both options have different benefits but have one thing in common, they are both user friendly and tailored visually so that your brand is never under valued.
Call Centres
Eagle Prepaid only use UK based call centres, this is becoming a must for a number of organisations as the public want to speak to a local representative not a call centre half way around the world. Multiple languages can be supported from the one call centre in the UK.
Agent Facilities
If your business model is looking to use agents to resell your product Eagle Prepaid have an ideal companion product for you. Our Eagle Agent facility allows for the creation of vouchers by an agent in either a soft or hard copy. Each agent can be allocated a pre defined number of vouchers depending on the limits you want to offer them.
IVR's
Our in house IVR solution allows our clients to choose from a number of standard options, these options will allow for most telephone calls to be answered without the need to speak directly to a call centre agent. This minimises costs and gives a better customer experience. Of course should they need to speak to a customer service agent this option is always available 24/7.
SMS Services
The “EaglePay” SMS service allows for complete control of the Prepaid card using their mobile phone. Some of the features that you could choose from are as follows:
By pre registering a debit card the uses could top up their card remotely. This is ideal for a travel card as the cardholder can add more funds in the defined currency in real time simply by sending an SMS.
Share some of your funds with up to 3 companion cards simply and quickly via SMS short code
- Block and Un-block your card(s)
For added security Eagle-Pay now allows the user to render their card useless by sending a block message. This means that the card cannot be used until the card holder send the unblock message to reinstate access. With ID theft still strong in peoples minds this feature is a key driver with some elements of the community.